About TrustMarkTrustMark is a government-backed quality scheme that directs consumers to reputable local firms who work to government-endorsed standards.
TrustMark independently checks all TrustMark Registered Firms through on-site inspections to make sure they are delivering a high quality service. TrustMark is the only scheme that requires qualified inspectors to carry out the visits, so the people checking the contractors know what the standard should be.
There are a range of benefits to choosing a TrustMark tradesperson. Firms sign up to a code of practice that includes insurance, health and safety practices and customer care. Customers can be confident that the contractor will carry out the work in a safe manner. They can also offer Insurance Backed Warranties, which cover the work against any faults for a number of years, even if the firm ceases trading in that time. TrustMark also offers a complaints procedure to help resolve any issues a customer has with a company. The checks that TrustMark carries out should give the consumer peace of mind when choosing a reputable company to do any work.
TrustMark offers consumers access to their database online so they can search for a TrustMark approved contractor. If a firm is on this list it means that they meet the government endorsed criteria that TrustMark sets.
TrustMark delivers its framework using Scheme Operators that work in the repair, maintenance and improvement sector. These operators carry the TrustMark logo and recruit reputable tradespeople for TrustMark. It means that the operators can promote enhanced standards and tackle issues such as improving enforcement. TrustMark audits the Scheme Operators every year to make sure that they are working to the standards that it expects.